Welcome to Devasmi International! We value our customers and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, our Return & Exchange Policy ensures a smooth and hassle-free process. Please read the following terms carefully before initiating a return or exchange.
Returns and exchanges are applicable only within 5 days from the date of delivery.
The product must be unused, undamaged, and in its original packaging with all tags and invoices intact.
Items purchased during sales or promotional offers are not eligible for return or exchange.
Products showing signs of wear, damage, or alteration will not be accepted.
Contact Us: Send an email to info@devasmiinternational.com with your order details and the reason for return/exchange.
Approval Process: Our customer support team will review your request and provide further instructions.
Return Shipping: Customers must arrange for the return shipping of the product. Shipping costs are non-refundable.
Inspection & Refund: Once we receive the returned item, it will be inspected. Refunds or exchanges will be processed only if the product meets our return conditions.
Refunds will be initiated within 7-10 business days after a successful inspection of the returned product.
Refunds will be credited to the original payment method used during the purchase.
In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit as per customer preference.
Exchanges are subject to product availability. If the requested product is unavailable, customers can opt for a refund or select another product of the same value.
If the new product is of higher value, the price difference must be paid before processing the exchange.
Opened or used cosmetic products due to hygiene reasons.
Items damaged due to improper handling or negligence by the customer.
Products purchased from unauthorized third-party sellers.
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
Attach clear images of the product and packaging in your email for verification.
We will provide a free replacement or a full refund in such cases.
Orders can be canceled only before they are shipped. Once shipped, cancellation requests will not be entertained.
To cancel an order, email us at info@devasmiinternational.com with your order details.
If payment has been made, refunds will be processed within 7-10 business days.
For any queries related to returns, exchanges, or refunds, feel free to reach out to us:
Phone: +91-6358822886 / +91-6358822799
Address: Plot No.56, Shree Ram Housing Society, Koushik Building, Bhavnagar, Gujarat - 364001, India
We appreciate your trust in Devasmi International and look forward to serving you!